Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine the right size for my Superfeet insoles?
We recommend choosing your insole based on your current footwear size. If you are between sizes, it is best to size up and trim the insole to fit your shoe for the most accurate level of arch support.
What is your return policy for worn products?
We offer a 60-day Satisfaction Guarantee. If you are not satisfied with your purchase, you can return your items for a full refund or exchange within 60 days, even if they have been trimmed or worn.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days within the continental United States. Express shipping options are available at checkout if you need your order sooner.
Can I wash my Superfeet insoles?
Yes, you can hand wash your insoles using mild soap and lukewarm water. We recommend air drying them completely before placing them back into your shoes; do not use a machine dryer or high heat.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long do the insoles typically last?
Superfeet insoles are designed to maintain their shape and support for up to 12 months or 500 miles of use, whichever comes first, depending on your activity level and body weight.